This Privacy Policy applies to PK Salute, an online gaming and betting platform operating at pksalute.com. PK Salute is the data controller responsible for the personal information collected from registered players and visitors to the website. By creating an account on PK Salute, by placing a bet, or simply by browsing the platform, you acknowledge that you have read and understood this Privacy Policy.
PK Salute was built specifically for the Pakistani market. Our platform, payment integrations, support team and data handling practices are all designed with Pakistani players in mind. We are committed to handling your personal data with the respect and care it deserves — not as a regulatory checkbox, but as a genuine expression of the trust our players place in us.
If you have questions about this policy or about how PK Salute handles your data, you can contact us at any time at support@pksalute.com. Our team responds to privacy-related enquiries within 48 hours.
PK Salute collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third parties such as payment providers for identity verification purposes. Here is a clear breakdown of what we collect:
Registration Data — When you create an account on PK Salute, we collect your full name, date of birth, Pakistani mobile number, email address and a password (which is stored in hashed form and is never readable by PK Salute staff). This is the minimum information required to open a verified account.
Identity Verification Data — When KYC (Know Your Customer) verification is triggered — for example when you request a large withdrawal or when our fraud prevention systems flag a review — we may request a copy of your CNIC (Computerised National Identity Card), a utility bill or bank statement, and/or a selfie. This data is handled with heightened security and is used solely for identity confirmation purposes.
Financial Data — We collect records of all deposits and withdrawals made through PK Salute, including the payment method used, the transaction amount in PKR, the transaction reference number, and the timestamp. For card transactions, only a tokenised card reference is retained after processing — not the full card number.
Gameplay Data — PK Salute records all bets placed, games played (including Aviator, Teen Patti and cricket betting markets), results, session duration and in-game activity. This data is used for account management, responsible gaming monitoring and platform improvement.
Device and Technical Data — We automatically collect information about the device and browser you use to access PK Salute, including IP address, device type, operating system, browser version, screen resolution and network type. This data supports security monitoring and helps us optimise the platform for mid-range Android devices commonly used in Pakistan.
Communications Data — If you contact PK Salute's support team via live chat or email, those conversations are recorded and retained for quality assurance, training and dispute resolution purposes.
PK Salute collects and processes personal data for specific, legitimate purposes. We do not collect data for its own sake — every data point we hold serves a defined function. Below is a plain-English explanation of why we collect what we collect:
- To operate your account: Registration data is essential to create and maintain your PK Salute account, process your bets, credit your winnings and handle your deposits and withdrawals in PKR.
- To verify your identity: Identity verification data is collected to comply with our anti-money laundering obligations, to confirm your age (18+ only), and to protect you and other players from fraud.
- To process payments: Financial data is required to execute and record your Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card transactions accurately and securely.
- To protect platform integrity: Device data and gameplay logs are used by our security and fraud teams to detect suspicious activity, multi-accounting, bot usage and other prohibited conduct as defined in PK Salute's Terms and Conditions.
- To support responsible gaming: Gameplay data and session data are analysed to identify patterns that may suggest problem gambling, allowing PK Salute to proactively offer support tools such as deposit limits and session reminders.
- To improve the platform: Aggregated and anonymised usage data helps PK Salute's product team improve loading times, betting interfaces, game performance and payment flows — particularly for mobile users on lower-bandwidth connections.
- To communicate with you: Contact details are used to send you transaction confirmations, security alerts, and (if you have opted in) promotional communications. You can withdraw consent for marketing communications at any time.
Payment security receives special attention at PK Salute because it is where player trust is most directly at stake. Here is exactly how we handle each category of payment data:
Easypaisa and JazzCash: When you deposit or withdraw via Easypaisa or JazzCash, PK Salute stores your registered mobile wallet number and the transaction reference provided by the payment provider. We do not store your wallet PIN or any authentication credentials. OTP codes used to confirm transactions are one-time use and are never recorded on PK Salute's systems.
NayaPay and SadaPay: The same principle applies — only your registered mobile number and transaction references are retained. NayaPay and SadaPay transactions processed via RAAST leave a traceable reference that PK Salute uses for dispute resolution, but no credentials are stored.
Bank IBFT: For bank transfers, PK Salute retains the partial IBAN reference you provide, the transaction amount and the UTR (Unique Transaction Reference) number. Your full IBAN is masked in our records after processing.
Visa and Mastercard: Card data is processed through PCI-DSS compliant payment infrastructure. After a card transaction is processed, PK Salute retains only a tokenised reference (a randomly generated code that maps to your card in the payment processor's vault) and the last four digits of your card number for display purposes. The full 16-digit card number is never stored on PK Salute servers after the initial transaction.
PK Salute uses cookies and similar technologies to make the platform function correctly, to remember your preferences and to understand how players use the site so we can improve it. Here is a clear explanation of the types of cookies we use:
- Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit, cookies that remember your preferred language and display settings, and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
- Functional Cookies: Remember your preferences across visits — for example, your preferred payment method, your recent game history, and your responsible gaming settings (such as session reminder intervals). These improve your experience but are not strictly essential.
- Analytics Cookies: PK Salute uses privacy-respecting analytics tools to understand aggregate platform usage — which pages load slowly, which deposit flows cause users to drop off, and which game interfaces perform best on mid-range Android handsets. This data is anonymised and is never linked back to your individual account.
You can manage your cookie preferences through your browser settings. Blocking essential cookies may affect the functionality of the PK Salute platform. PK Salute does not use third-party advertising cookies or behavioural tracking cookies that serve targeted advertising.
PK Salute does not sell your personal data. We share your data only in the specific circumstances described below, and only with parties that have committed to handling it securely and in accordance with applicable data protection standards:
- Payment Processors: To process your deposits and withdrawals, PK Salute must share relevant transaction data with the applicable payment provider (e.g., Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking network, Visa/Mastercard network). Each provider handles this data under its own privacy and security framework.
- Identity Verification Services: When KYC verification is required, PK Salute may share identity documents with a third-party identity verification provider operating under contractual data protection obligations. These providers do not retain your documents after verification is complete.
- Regulatory and Law Enforcement Authorities: PK Salute is obligated to report Suspicious Transactions to relevant financial intelligence authorities as required under applicable Pakistani law. We may also disclose information to law enforcement agencies when required by a valid legal order. PK Salute will not voluntarily disclose player data to authorities beyond what is legally required.
- Fraud Prevention Networks: PK Salute participates in shared fraud prevention databases that allow the industry to identify and block accounts associated with serious fraud or money laundering. Only anonymised risk signals — not full player records — are shared in this context.
- Professional Advisors: PK Salute's legal, audit and compliance advisors may access limited personal data where strictly necessary for their professional engagement, under professional confidentiality obligations.
In all cases, data sharing is governed by data processing agreements that require third parties to apply data protection standards equivalent to those PK Salute applies internally.
PK Salute keeps personal data only as long as it is genuinely needed. The table below shows our standard retention periods for each category of data:
| Data Category | Retention Period | Primary Purpose |
|---|---|---|
| Registration & Account Data | Account lifetime + 7 years | Legal / AML compliance |
| KYC / Identity Documents | Account lifetime + 7 years | Regulatory obligation |
| Transaction Records | 7 years post-transaction | Financial compliance |
| Gameplay Logs | 3 years | Fraud prevention / RG |
| Device & Technical Data | 90 days rolling | Security monitoring |
| Support Conversations | 2 years | Quality / disputes |
| Marketing Consent Records | Until consent withdrawn | Consent management |
After the applicable retention period, data is either deleted or irreversibly anonymised. Anonymised aggregate data (with no link to individual players) may be retained indefinitely for statistical and platform improvement purposes.
As a PK Salute player, you have genuine rights over your personal data. These are not just theoretical entitlements — PK Salute has processes in place to fulfil each of these requests within a reasonable timeframe (typically within 14 working days):
PK Salute's services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age is verified during registration and may be reverified at any point during an account's lifecycle through our KYC process.
If PK Salute discovers or has reasonable grounds to believe that an account holder is under 18, the account will be suspended immediately and any balance will be held pending investigation. If the player is confirmed to be a minor, the account will be permanently closed, any deposits will be returned to the payment method used, and any winnings generated while the account was active will be forfeited.
If you are a parent or guardian and believe that a minor may have registered on PK Salute using your payment methods or personal details, please contact us immediately at support@pksalute.com. We will handle such reports with the highest priority and strict confidentiality.
PK Salute invests significantly in security infrastructure because the consequences of a data breach for our players are real and serious. Here is a clear account of the technical and organisational measures we maintain:
- 256-bit SSL/TLS Encryption: All data in transit between your device and PK Salute's servers is encrypted using TLS 1.3. This applies to every page, every API call and every payment transaction.
- Encrypted Data at Rest: Sensitive personal data stored in PK Salute's databases is encrypted at rest using AES-256 encryption. This means that even physical access to database storage would not expose readable personal data.
- OTP-Verified Withdrawals: Every withdrawal request on PK Salute requires a one-time password sent to your registered Pakistani mobile number. This two-factor check prevents unauthorised withdrawals even if your account password is compromised.
- Access Controls: Internal access to player data is restricted on a need-to-know basis. Support agents have access only to the data required to resolve a player's enquiry. Full database access is restricted to a small number of senior technical staff with individual audit logging.
- Intrusion Detection: PK Salute operates continuous network monitoring and intrusion detection systems that alert security staff to anomalous access patterns in real time.
- Regular Security Reviews: PK Salute conducts periodic security audits and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
No online platform can guarantee absolute security against all possible threats. PK Salute's commitment is to apply all reasonable and industry-standard measures to protect your data and to respond promptly and transparently if something goes wrong.
PK Salute may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. When material changes are made, we will notify registered players via the email address associated with their account and/or via an in-platform notification at least seven days before the changes take effect.
Minor clarifications that do not materially change how we handle your data may be updated without formal notification, though the "Last Updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically, particularly before making large transactions or when you receive an email notification of changes.
If you have any questions, concerns or requests relating to this Privacy Policy or to how PK Salute handles your personal data, please contact us through any of the following channels:
- Email: support@pksalute.com — use the subject line "Privacy Enquiry" for faster routing.
- Live Chat: Available 24/7 via the chat button on any page of the PK Salute platform. Privacy-related conversations are escalated to a senior support agent automatically.
PK Salute responds to all privacy-related correspondence within 48 hours. For formal data subject rights requests (access, erasure, portability), we will acknowledge your request within 48 hours and fulfil it within 14 working days, unless complexity or legal obligations require additional time — in which case we will inform you.
For questions specifically about the Terms and Conditions or the Responsible Gaming policy, please visit those pages directly or contact support using the same channels above.